Imagine a patient in medical office you work at has several insurance questions and your not sure on how to answer how would you handle the situation?

by Lady J
(PA)

How would you handle a situation for a patient that has several insurance questions?


Response:
I would offer two sources that can hopefully help answer their questions.

First I would suggest having them talk to the medical billing specialist for the provider. I think they can explain the billing process, how charges are determined, and what their limitations are - that the charges are determined by the patients insurance policy and contract with the provider.

Second I would suggest the patient call their insurance provider to discuss their coverage details. I find many patients are upset over their deductibles and have a hard time understanding how they are determined.

Thanks for your question - hope this helps.

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